Greater Hartford Assisted Living Facility Guide
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The Residence at Glastonbury

Updated 2026-08-20 · 4,249 reviewed · 78 listed · Scored from 67 Google reviews · How we rank ›

4.5(67) 72 composite score See reviews on Google ✓ Google-verified
Memory CareLuxury / Premium CommunitiesSkilled Nursing & Rehab
The Residence at Glastonbury
Services
Memory Care, Luxury / Premium Communities, Skilled Nursing & Rehab
Reviews
67

What recent reviews say

Staff warmth, facility cleanliness, and a vibrant activity calendar earn consistent praise, but recent cost increases and a troubling pattern of medication mix-ups and communication failures undermine trust. The facility excels at first impressions and day-to-day care, yet management responsiveness lags behind what families expect for premium pricing.

Praised for
  • attentive, caring staff
  • welcoming atmosphere and activities
  • clean, well-maintained facility
  • smooth transition and move-in process
  • responsive leadership and engagement
Watch-outs
  • food quality declined after management change
  • medication errors and gaps
  • poor communication from management
  • increased costs under new ownership
caring-staffattentive-careclean-facilityengaging-activitiesresponsive-managementmedication-errorspoor-communicationhomey-atmosphere
Best for: Families seeking robust daily activities and caring staff, with time to verify medication protocols.
Think twice if: Medication oversight concerns and management communication delays matter to you; request clear medication tracking procedures before enrolling.

Strengths

  • NIDE-certified dementia care staff
  • enriched activity calendar (drum circles, guitar performances, excursions)
  • spacious common areas and dining
  • rapid move-in and flexible respite options

Worth knowing

  • Jeremy Tucker, Resident Engagement Director, praised for fostering creative programming
  • Adam Baez, Executive Director, credited with recent Reflections unit improvements
  • Janelle manages Reflections (memory care) unit
  • PT Jess and aide Christine named as exceptional caregivers
  • Multiple medication incidents: wrong patient dose given, morning medications missed entirely
  • Management response to medication errors slow (families discover issues first)
  • Food quality complaints cite chef change in early 2025 as trigger; prior Hearth meals compared favorably

What reviews say by service

Memory Care
Strong family satisfaction with unit-level care; residents engage in programs; concerns about nursing oversight persist.
Skilled Nursing & Rehab
Staff attentive to daily needs and rehab (PT/OT praised), but medication tracking failures create safety doubt.
Luxury / Premium Communities
Premium pricing; families expect polished communication and error-free operations; management lags on both.

How it compares

  • Rated 4.5 against a 4.23 average across the 61 memory care businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 62
Review volume 80
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
55
4
3
3
1
2
4
1
4

Common questions

How quickly can my loved one move in?
One family reported moving into a furnished apartment within 24 hours of acceptance. Tour scheduling and availability vary.
What activities are offered?
Residents participate in bingo, exercise classes, meditation, music events (drum circles, guitar performances), and excursions to local destinations.
Does the facility have physical and occupational therapy?
Yes. PT staff (PT Jess named specifically) and occupational therapists are on site and praised by residents and families.

Similar assisted living facility nearby

Avery Heights
26 low data

Avery Heights

No rating yet✓ Google-verified

Review evidence is limited. Avery Heights operates as a memory care provider in Glastonbury with over 50 years of history. Their website lists services including independent living, assisted living, memory care, rehabilitation, and wellness amenities such as fitness and aquatic centers, serving the Greater Hartford area.

Memory Care
Arbors of Hop Brook
71 low data

Arbors of Hop Brook

5.0(13)✓ Google-verified

All 13 Google reviews are five-star. Family members report residents thrive here, with staff described as kind, responsive, and going above and beyond. Visitors note cleanliness, activities, and a friendly atmosphere.

Memory CareLuxury / Premium CommunitiesSkilled Nursing & Rehab

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Last updated 2026-08-20