Greater Hartford Assisted Living Facility Guide
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West Hartford Health & Rehabilitation Center

Updated 2026-08-20 · 4,249 reviewed · 78 listed · Scored from 113 Google reviews · How we rank ›

4.3(113) 76 composite score See reviews on Google ✓ Google-verified
Skilled Nursing & RehabMemory CareLuxury / Premium Communities
West Hartford Health & Rehabilitation Center
Services
Skilled Nursing & Rehab, Memory Care, Luxury / Premium Communities
Reviews
113

What recent reviews say

Most visitors find attentive, professional staff and a clean, welcoming environment. One historical account of billing fraud and neglect stands in stark contrast, alleging unpaid payments weren't credited, theft went unaddressed, and staff didn't perform assigned duties.

Praised for
  • attentive and friendly staff
  • clean, well-maintained facility
  • pleasant atmosphere
  • good meal quality
  • professional care team
Watch-outs
  • billing disputes and lack of transparency
  • staff negligence and theft concerns
  • poor accountability in past care
caring-staffattentive-careclean-facilitynutritious-mealsresponsive-managementwell-maintained-grounds
Best for: Seniors needing short-term rehab or long-term care with attentive staff.
Think twice if: Historical billing problems and alleged neglect; verify billing practices and staffing carefully before admitting.

Strengths

  • attentive, professional staff
  • clean, decorated facility
  • peaceful environment
  • rehabilitation and long-term care options

Worth knowing

  • Staff provide in-house physiatry program
  • Dining service praised for meal quality
  • Recreation and social services included
  • One allegation of unpaid billing credits, missing payments not subtracted, and items charged not received

What reviews say by service

Skilled Nursing & Rehab
Rehab patients report attentive, professional staff and positive meal experiences.
Memory Care
Facility offers dementia/Alzheimer's care; limited review detail on this specific service.
Luxury / Premium Communities
Gorgeously decorated reception area and pleasant atmosphere noted; one historical complaint about billing transparency and care quality.

How it compares

  • Rated 4.3 against a 4.17 average across the 49 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 52
Review volume 89
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
83
4
12
3
2
2
1
1
15

Common questions

What services does West Hartford Health & Rehab offer?
Short-term rehabilitation, long-term care, dementia/Alzheimer's care, respite care, medical and nursing services, IV therapy, physician services, therapeutic recreation, and dining services.
Is the facility clean and well-maintained?
Recent visitors consistently describe it as very clean with a well-decorated reception area and pleasant, quiet atmosphere.
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Most families report that staff make transitions feel supported and that residents flourish in a caring community. The beautiful historic building and engaging activities draw consistent praise. One family's formal complaint to Connecticut's Department of Public Health alleged their father was medicated without consent and neglected when ill, resulting in documented violations found by health inspectors. This serious concern sits in stark tension with the overwhelming majority's positive experiences.

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Long-term residents and families describe Tracy Manor as a home, not just a facility. Staff and leadership treat residents like family, the place is clean and comfortable, and activities keep residents engaged.

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Last updated 2026-08-20