Greater Hartford Assisted Living Assisted Living Facility Guide
Menu
Find a community Call

West Hartford Health & Rehabilitation Center

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 118 Google reviews · How we rank ›

4.3(118) 76 composite score See reviews on Google ✓ Google-verified
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
West Hartford Health & Rehabilitation Center
Location
West Hartford
Services
Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
Reviews
118
Ranking
#8 in Memory Care
Best for
Families seeking short-term rehabilitation or long-term care with strong attention to cleanliness and staff engagement.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Most families report a clean, welcoming facility where staff treat residents warmly and take time to communicate progress. Management responds quickly when problems arise. However, some have experienced short therapy sessions, dismissive therapists, and difficulty accessing adequate rehabilitation services or having supplemental care arranged.

Praised for
  • clean, well-maintained facility
  • attentive, caring staff
  • responsive management to concerns
  • strong rehabilitation and therapy services
  • pleasant, engaging atmosphere
Watch-outs
  • PT/OT therapy sessions too short
  • therapists unprofessional and dismissive
  • billing discrepancies and accounting errors
  • staff inattention to care duties
caring-staffclean-facilityresponsive-managementwell-maintained-groundshomey-atmosphere
Best for: Families seeking short-term rehabilitation or long-term care with strong attention to cleanliness and staff engagement.
Think twice if: You require intensive, extended physical or occupational therapy; some reviewers found sessions too brief and therapists dismissive.

What stands out?

  • clean, decorated facility
  • responsive management and named unit leaders
  • attentive, friendly staff culture
  • comprehensive therapy and medical services

Worth knowing

  • Unit Manager Tracy S. named for compassionate problem-solving
  • In-house physiatry program offered
  • Billing disputes reported; one family required attorney involvement over unpaid credit application

What reviews say by service

Skilled Nursing & Rehab
PT/OT sessions criticized as too short and unprofessional; some families pulled relatives to seek better rehabilitation standards.
Memory Care
Dementia care praised for cleanliness and staff warmth; limited specific review evidence on memory-care outcomes.
Luxury / Premium Communities
Facility décor and reception area noted as attractive; overall environment described as pleasant and well-maintained.

How it compares

  • Rated 4.3 against a 4.2 average across the 50 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 53
Review volume 90
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
88
4
11
3
2
2
2
1
15

Frequently asked questions

What services does West Hartford Health offer?
Their website lists short-term rehabilitation, long-term care, dementia and Alzheimer's care, hospice, respite, nursing, physiatry, therapy, dining, and social services.
How quickly does management respond if I have a concern about my relative's care?
One recent review described a unit manager addressing care concerns immediately after being contacted, with the issue resolved and not recurring.
Request a quote

Similar assisted living facility nearby

AVIVA West Hartford
70

AVIVA West Hartford

4.4(41)✓ Google-verifiedPublishes prices

Most families report that staff make transitions feel supported and that residents flourish in a caring community. The beautiful historic building and engaging activities draw consistent praise. One family's formal complaint to Connecticut's Department of Public Health alleged their father was medicated without consent and neglected when ill, resulting in documented violations found by health inspectors. This serious concern sits in stark tension with the overwhelming majority's positive experiences.

Memory CareSkilled Nursing & RehabLuxury / Premium Communities
View profile
Tracy Manor
60 low data

Tracy Manor

4.3(10)✓ Google-verified

Long-term residents and families describe Tracy Manor as a home, not just a facility. Staff and leadership treat residents like family, the place is clean and comfortable, and activities keep residents engaged.

Memory CareSkilled Nursing & RehabLuxury / Premium Communities
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-20