How do I reach my relative at the facility?

Phone calls go through a main line and nursing station relay; reviewers report long hold times and occasional difficulty reaching staff to patch calls through. Plan for potential delays.

Are there activities for residents?

Yes, the facility provides a wide range of daily activities and events, and reviewers note staff engagement during these programs.

What security measures are in place?

Facial recognition parking, visitor entry procedures, and professional front-desk greeting are in place. Staff maintain 24-hour oversight.

Bloomfield Health Care Center

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 104 Google reviews · How we rank ›

4.3(104) 76 composite score See reviews on Google ✓ Google-verified

Memory CareSkilled Nursing & RehabLuxury / Premium Communities

Location: Bloomfield
Services: Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
Reviews: 104
Ranking: #6 in Memory Care
Best for: Families seeking attentive, compassionate care with active resident engagement and modern security.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Most visits leave families reassured by staff warmth and facility cleanliness. Reviewers consistently mention named caregivers (Felicia, Tia, Chris) who go beyond basic care, plus organized activities that keep residents engaged. The main friction point is reaching staff by phone to connect with relatives, and two stark one-star reviews allege rudeness or abuse, which stand sharply apart from the overwhelmingly positive majority.

Security features like facial recognition parking, easy visitor access, and professional greeting at arrival all register as strengths. The facility broadcasts cultural respect too-at least one Muslim visitor noted patient staff accommodation during visits.

Praised for

caring and attentive staff
clean facility
welcoming and friendly atmosphere
genuine patient compassion
well-organized activities
safe and secure environment

Watch-outs

phone communication barriers
alleged staff rudeness and patient abuse claims
difficulty reaching relatives

caring-staffattentive-careclean-facilityengaging-activitiessafe-environmentslow-response-to-calls

Best for: Families seeking attentive, compassionate care with active resident engagement and modern security.

Think twice if: Two reviews allege staff rudeness or patient mistreatment; phone access to reach relatives needs attention.

What stands out?

named caregivers praised for genuine compassion
organized daily activities for residents
clean, modern facility with facial recognition security
welcoming staff who greet visitors at arrival

Worth knowing

CNA Felicia praised for patient comfort
Caregiver Tia noted for caring demeanor
Staff member Chris works evening shift, noted for compassion and respect
Facial recognition parking system
24-hour care and therapy services on site
Holds CMS 5 Stars Quality Measure
McKnight's Excellence in Technology Award for Circadia Health partnership

What reviews say by service

Skilled Nursing & Rehab: Staff attentiveness and clinical care quality reassure family visitors; two serious complaints about treatment stand against strong majority praise.
Memory Care: Activities program and compassionate engagement with residents noted; limited specific memory-care detail in reviews.
Luxury / Premium Communities: Modern security, professional greeting, clean environment, and named caregiver attention align with premium expectations; phone access gaps undermine experience.

How it compares

Rated 4.3 against a 4.23 average across the 62 memory care businesses listed here.
Has more Google reviews than 91% of the businesses in this directory.

How the score was calculated

Scoring Method

Star rating 52

Review volume 88

Review recency 100

Review sentiment 69

Profile completeness 100

Verification 30

Rating breakdown

Frequently asked questions

How do I reach my relative at the facility?: Phone calls go through a main line and nursing station relay; reviewers report long hold times and occasional difficulty reaching staff to patch calls through. Plan for potential delays.
Are there activities for residents?: Yes, the facility provides a wide range of daily activities and events, and reviewers note staff engagement during these programs.
What security measures are in place?: Facial recognition parking, visitor entry procedures, and professional front-desk greeting are in place. Staff maintain 24-hour oversight.

Contact

Phone: +1860-242-8595
Website: https://bloomfieldhealthcare.com/
Address: 355 Park Ave, Bloomfield, CT 06002
Open in Google Maps

Last verified 2026-09-20

Opening hours

Monday: 08:00-20:00
Tuesday: 08:00-20:00
Wednesday: 08:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-20:00
Saturday: 08:00-20:00
Sunday: 08:00-20:00

As listed on Google.

From their website

Services listed

Post-acute rehabilitationLong-term careMedical servicesTherapy servicesAround-the-clock careChronic illness careDisability careTelehealth

Credentials claimed:5 Stars Quality Measure from the Centers for Medicaid and Medicare Services (CMS), McKnight's Excellence in Technology Award for partnership with Circadia Health, Certified Great Place to Work

As published by the business on its own website; not independently verified.

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Touchpoints at Bloomfield

3.4(76)✓ Google-verified

Five-star reviews praise a clean, welcoming facility where staff greet visitors warmly and physical and occupational therapists deliver strong results. One-star complaints allege inadequate wound care (bed sores), rude nursing staff, facility deterioration, and overheated rooms. The 3.4 rating reflects a stark divide: nearly half of reviews are five-star, but over a third are one or two stars, with middle ground rare.

Memory CareSkilled Nursing & RehabLuxury / Premium Communities

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