35 low data
Seabury Meadows Memory Support
3.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
Touchpoints at Bloomfield
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
- Location
- Bloomfield
- Services
- Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
- Reviews
- 76
- Ranking
- #30 in Memory Care
- Best for
- People recovering from orthopedic surgery or cardiac events seeking skilled therapy.
Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
What do customers say?
Five-star reviews praise a clean, welcoming facility where staff greet visitors warmly and physical and occupational therapists deliver strong results. One-star complaints allege inadequate wound care (bed sores), rude nursing staff, facility deterioration, and overheated rooms. The 3.4 rating reflects a stark divide: nearly half of reviews are five-star, but over a third are one or two stars, with middle ground rare.
Recent shift: Cleanliness and professionalism noted as improved as of April 2024 review; no shift in care quality complaints detected across timeline.
Praised for
- friendly, greeting staff
- clean facility
- skilled therapy teams
- attentive care experience
Watch-outs
- bed sores and pressure injuries
- rude nursing staff
- facility maintenance and AC issues
- care quality inconsistency
caring-staffclean-facilityresponsive-management
Best for: People recovering from orthopedic surgery or cardiac events seeking skilled therapy.
Think twice if: Family members concerned about wound care oversight, nursing professionalism, facility maintenance, or consistent quality across shifts.
What stands out?
- Physical and occupational therapy outcomes praised
- welcoming front-of-house greeting culture
- clean environment
- specialized rehab programs (heart, pulmonary, orthopedic)
Worth knowing
- Physical, speech, and occupational therapists praised for outcomes
- concierge greeting mentioned
- bed sores and lack of diaper changes cited as specific failures
- AC and building leak complaints
- AHA Certified Heart Failure Program claimed
What reviews say by service
- Skilled Nursing & Rehab
- Therapy teams excel; nursing care inconsistent and wound care flagged.
- Memory Care
- Limited review evidence; one reviewer noted cleanliness and staff friendliness.
- Luxury / Premium Communities
- Facility cleanliness and decor praised, but maintenance lapses (leaks, AC) undercut luxury positioning.
How it compares
- Rated 3.4 against a 4.2 average across the 50 skilled nursing & rehab businesses listed here.
- Has more Google reviews than 86% of the businesses in this directory.
How the score was calculated
Scoring Method Star rating 7
Review volume 82
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
37
4
10
3
2
2
4
1
23
Frequently asked questions
- What rehabilitation programs does Touchpoints offer?
- Their website lists heart failure (AHA certified and Medicare covered), pulmonary, post-surgical orthopedic, and on-site dialysis and kidney health programs, plus inpatient and outpatient therapy.
- What do visitors say about staff?
- Five-star reviews consistently praise friendly, greeting staff. One-star complaints describe rude and uninterested nursing staff; the experience appears to vary significantly.
- How clean is the facility?
- Five-star reviews call it the cleanest they have seen. One-star reviews describe it as deteriorating with leaks and maintenance issues.
Similar assisted living facility nearby
39 low data
Seabury Meadows Memory Care Center Inc
4.3(3)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Memory Care
76
Bloomfield Health Care Center
4.3(104)✓ Google-verified
Most visits leave families reassured by staff warmth and facility cleanliness. Reviewers consistently mention named caregivers (Felicia, Tia, Chris) who go beyond basic care, plus organized activities that keep residents engaged. The main friction point is reaching staff by phone to connect with relatives, and two stark one-star reviews allege rudeness or abuse, which stand sharply apart from the overwhelmingly positive majority. Security features like facial recognition parking, easy visitor access, and professional greeting at arrival all register as strengths. The facility broadcasts cultural respect too-at least one Muslim visitor noted patient staff accommodation during visits.
Memory CareSkilled Nursing & RehabLuxury / Premium Communities