Greater Hartford Assisted Living Assisted Living Facility Guide
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Brookdale Chatfield

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 34 Google reviews · How we rank ›

4.5(34) 70 composite score See reviews on Google ✓ Google-verified Publishes prices
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
Brookdale Chatfield
Location
West Hartford
Services
Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
Reviews
34
Ranking
#19 in Memory Care
Best for
Families seeking continuity of care from independent living through memory care and hospice support.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Most reviewers report a welcoming place with staff who genuinely care, clean spaces, and activities families enjoy visiting. One recent experience raised questions about aide professionalism and attentiveness to both residents and guests.

Recent shift: One 1-star review from a year ago raised a safety concern (resident wandering outdoors underdressed in cold); no recent follow-up. Otherwise sentiment remains consistently positive through present day.

Praised for
  • caring and patient staff
  • clean and bright facility
  • personalized attention
  • responsive management
  • good dining and activities
Watch-outs
  • staff distraction and unprofessionalism
  • lack of acknowledgment of visitors
  • safety oversight concern
caring-staffclean-facilityengaging-activitieshomey-atmosphereresponsive-management
Best for: Families seeking continuity of care from independent living through memory care and hospice support.
Think twice if: Tour carefully and observe aide engagement firsthand; one reviewer noted staff distraction during a visit.

What stands out?

  • staff passion for resident care
  • clean and modern facility
  • community atmosphere
  • personalized care transitions

Worth knowing

  • AED addition praised as responsive and reliable
  • Jeff (Dining Manager) noted for leading engaged staff
  • Thelia and Amya (Bistro staff) specifically mentioned for warmth and helpfulness
  • Resident suffered potential wandering incident; returned safely by stranger

What reviews say by service

independent-living
Families report residents thrive and maintain independence within community.
Skilled Nursing & Rehab
Staff praised for professional, patient care through complex transitions.
Memory Care
Care quality noted as strong; safety oversight raised as concern in one incident.
Luxury / Premium Communities
Facility appearance and amenities meet expectations; staff conduct questioned in one tour.

How it compares

  • Rated 4.5 against a 4.23 average across the 62 memory care businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 59
Review volume 67
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

Rating breakdown

5
28
4
2
3
1
2
0
1
3

Frequently asked questions

What services does Brookdale Chatfield offer?
Their website lists Independent Living, Assisted Living, Memory Care, Fitness Center, Transportation, Dining, Concierge Service, Beauty/Barber Shop, Emergency Alert System, and At Home Service.
What are the current pricing tiers?
According to their website: Independent Living starting at $4,405/month, Assisted Living at $6,330/month, Memory Care at $8,430/month.
Can residents move between care levels if needs change?
Reviewers report smooth transitions from independent to assisted to memory care, with staff remaining supportive through each stage.
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Last updated 2026-09-20