21 low data
ContinuaCare
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Memory Care
Parkville Care Center
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
- Location
- Parkville, Hartford
- Services
- Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
- Reviews
- 49
- Ranking
- #45 in Memory Care
Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
What do customers say?
Five-star reviews praise attentive staff and cleanliness, but nearly 57 percent of ratings are one or two stars. One-star reviews detail rude nurses, dirty rooms smelling of urine, delayed medical response (one patient hospitalized with critically low electrolytes after staff dismissed stomach pain as gas), UTIs from poor hygiene, and alleged retaliation when family members complained. Spanish-speaking residents report being ignored or treated worse by some staff. A few reviewers note inconsistency: some caregivers are kind, others dismissive and annoyed.
Praised for
- attentive staff (some)
- clean facility (when present)
- friendly reception
- respectful care (inconsistent)
Watch-outs
- rude, unprofessional nursing staff
- poor hygiene and dirty conditions
- neglectful care and missed medical issues
- language barrier discrimination
- inadequate pain/symptom management
- staff retaliation to complaints
understaffedhigh-turnoverpoor-communicationmedication-errorsunresponsive-to-complaintsslow-response-to-calls
Think twice if: Reviewers cite inconsistent staff behavior, hygiene concerns, missed medical symptoms, and reported retaliation to complaints. Visit first and speak to current residents if possible.
What stands out?
- Specialized services (hemodialysis, limb loss, Hispanic culture program)
- Hispanic Culture Program (stated)
- Some staff described as kind and attentive
Worth knowing
- Nurse Natalie described as rude and unprofessional
- One patient developed UTIs from poor hygiene and was hospitalized after staff dismissed stomach pain as gas (sent to hospital with critically low potassium, sodium, magnesium)
- Rooms smell of urine per resident report
- Staff reported ignoring or treating Spanish-speaking residents worse
- Alleged missing wallet after patient death
- Some positive feedback on reception desk and visitor registration system
What reviews say by service
- Skilled Nursing & Rehab
- Serious complaints about neglected symptoms leading to hospitalization; inconsistent care quality and staff responsiveness.
- Memory Care
- Limited direct evidence; one positive mention of family member in good spirits.
- Luxury / Premium Communities
- Dirty conditions, odor, and poor hygiene contradict premium positioning.
How it compares
- Rated 2.7 against a 4.2 average across the 50 skilled nursing & rehab businesses listed here.
- Has more Google reviews than 78% of the businesses in this directory.
How the score was calculated
Scoring Method Star rating 0
Review volume 74
Review recency 100
Review sentiment 32
Profile completeness 100
Verification 30
Rating breakdown
5
17
4
4
3
0
2
2
1
26
Frequently asked questions
- Do they have programs for Spanish-speaking residents?
- Their website lists a Hispanic Culture Program, but reviewers report that Spanish-speaking residents are sometimes ignored or treated worse by staff.
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