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ContinuaCare

Updated 2026-09-20 · 4,437 reviewed · 79 listed · How we rank ›

No rating yet 21 low data composite score See reviews on Google
Memory Care
ContinuaCare
Location
Parkville, Hartford
Service
Memory Care
Ranking
#72 in Memory Care

Business data from Google Business Profile, checked 2026-09-20.

What do customers say?

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Based on limited recent reviews, so treat this as low-confidence.

How it compares

How the score was calculated

Scoring Method
Star rating 0
Review volume 0
Review recency 0
Review sentiment 49
Profile completeness 50
Verification 0
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Parkville Care Center
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2.7(49)✓ Google-verified

Five-star reviews praise attentive staff and cleanliness, but nearly 57 percent of ratings are one or two stars. One-star reviews detail rude nurses, dirty rooms smelling of urine, delayed medical response (one patient hospitalized with critically low electrolytes after staff dismissed stomach pain as gas), UTIs from poor hygiene, and alleged retaliation when family members complained. Spanish-speaking residents report being ignored or treated worse by some staff. A few reviewers note inconsistency: some caregivers are kind, others dismissive and annoyed.

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Chelsea Place Care Center, LLC.
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Chelsea Place Care Center, LLC.

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Most families report alarm at the facility's cleanliness, responsiveness, and staff conduct. Persistent odors, ignored call bells, and stories of residents yelling for help or being spoken to harshly paint a picture of a place struggling with staffing and basic oversight. A handful of recent visitors credit individual nurses (Christina named) and recent cleanings, but these bright spots sit against dozens of accounts of neglect, medication errors, and conditions families describe as worse than shelters. The facility claims behavioral health, dementia support, and rehab services via its website, though reviews do not evidently speak to those programs. Food is widely criticized as inedible. Shared bathrooms, long visitor waits, and reports of medication withheld or confused at discharge feature in multiple complaints. One family recounts a father-in-law's death they attribute to delayed hospital transport and untreated pain.

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Immanuel House
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4.2(39)✓ Google-verified

Most residents and families describe a pleasant, clean place with kind staff who respond quickly to concerns. A recurring problem: an aggressive maintenance worker has upset multiple families, and at least one resident reported dead mice in the dining area, raising questions about upkeep consistency.

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Last updated 2026-09-20