Greater Hartford Assisted Living Assisted Living Facility Guide
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Saint Mary Home

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 86 Google reviews · How we rank ›

3.4(86) 57 composite score See reviews on Google ✓ Google-verified
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
Saint Mary Home
Location
West Hartford
Services
Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
Reviews
86
Ranking
#31 in Memory Care
Best for
Families seeking short-term post-hospital rehabilitation with flexibility on nursing staff preference.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Saint Mary Home draws sharply divided feedback. Five-star reviews praise cleanliness, specific caring staff members like nurse Carol and Foazolle, and smooth short-term rehab stays. One and two-star reviews document serious gaps: over-medication, staff sleeping on the job, failure to notify families of hospital transfers, missed rehabilitation goals, and at least one assault allegation. The best experiences cluster around particular nursing staff and units; the worst involve stretched or negligent aides and inattentive social workers.

Quality appears highly dependent on which shift, unit, and individual staff members your family member encounters. Facilities with strong oversight and consistency tend to perform well; this one shows pockets of genuine care alongside troubling lapses in attention and protocol.

Praised for
  • clean facility
  • attentive nurses and doctors
  • welcoming staff on some units
  • good short-term rehab outcomes
Watch-outs
  • inconsistent care quality across staff
  • medication and monitoring failures
  • poor patient mobility rehab
  • staff inattention and dismissiveness
  • safety incidents
caring-staffclean-facilityhigh-turnoverslow-response-to-callsunderstaffedresponsive-management
Best for: Families seeking short-term post-hospital rehabilitation with flexibility on nursing staff preference.
Think twice if: Do not place a family member here without specific confidence in assigned staff and shift; quality swings widely, and some reviews report safety and medication oversights.

What stands out?

  • Named attentive nurses (Carol, Foazolle, Dr. Syed)
  • Clean facility consistently mentioned
  • Short-term post-operative rehab outcomes praised

Worth knowing

  • Named nurses Carol and Foazolle praised for responsiveness and knowledge
  • Dr. Syed noted for frequent check-ins and straightforward communication
  • Staff sleeping in patient rooms observed by multiple families
  • Patient not transferred to hospital without family notification
  • Rehabilitation gym on-site but rehab outcomes inconsistent (some patients released before meeting legal criteria)
  • East 2 unit mentioned as exceptionally well-staffed

What reviews say by service

Skilled Nursing & Rehab
Split outcomes: praised for cleanliness and some post-operative cases; criticized for over-medication, care lapses, and premature discharge without meeting legal rehab criteria
Memory Care
One documented case of patient assault by staff; limited explicit memory-care specific feedback
respite-short-term-care
Positive reviews for post-hospital two-week rehab stays; facility cleanliness and some staff attentiveness noted

How it compares

  • Rated 3.4 against a 4.2 average across the 50 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 6
Review volume 84
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
38
4
11
3
8
2
6
1
23

Frequently asked questions

Are there named staff members I should ask for?
Reviewers specifically praised nurses Carol and Foazolle, and APRN Dr. Syed, for attentiveness and communication. You may request to know if these staff are assigned to your family member's care.
How clean is the facility?
Multiple recent reviews describe the facility as clean and rooms as spacious. Cleanliness is consistently mentioned as a strength.
Will my family member have rehab after surgery?
On-site rehabilitation gym is available. Reviewers report mixed results: some praised short-term post-operative care; others noted that rehab goals were not always met and patients were discharged before meeting legal criteria.

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Last updated 2026-09-20