Greater Hartford Assisted Living Facility Guide
Menu
Find a community Call

Saint Mary Home

Updated 2026-08-20 · 4,249 reviewed · 78 listed · Scored from 84 Google reviews · How we rank ›

3.4(84) 58 composite score See reviews on Google ✓ Google-verified
Skilled Nursing & RehabMemory CareLuxury / Premium Communities
Saint Mary Home
Services
Skilled Nursing & Rehab, Memory Care, Luxury / Premium Communities
Reviews
84

What recent reviews say

Families report sharp contrasts in their experience. Some praise the cleanliness, spacious rooms, and exceptional staff on certain units like East 2. Others describe poor aide supervision, inattentive care, premature discharges, and serious safety lapses including staff sleeping on duty and a resident assault. The facility's rehabilitation program does not always rebuild strength as intended.

Short-term rehab patients see prompt APRN visits and good social worker discharge coordination. Ongoing skilled nursing care shows high turnover in aide quality and inconsistent attentiveness. The gap between best and worst staff suggests management struggles to recruit, train, or enforce standards across the building.

Praised for
  • friendly and welcoming staff on good units
  • clean facility and spacious rooms
  • responsive care providers and social workers on certain shifts
  • professional administration
Watch-outs
  • inconsistent staff quality; many lazy or inattentive aides
  • inadequate rehabilitation outcomes despite rehab admissions
  • safety concerns including staff sleeping on duty and assault incidents
  • social workers lack follow-through on care plans
caring-staffclean-facilityunderstaffedhigh-turnoverslow-response-to-callsunresponsive-to-complaints
Best for: Short-term rehab patients with family oversight; families able to advocate closely for care quality.
Think twice if: Families unable to visit frequently. Aide consistency and supervision are weak points; long-term skilled nursing care carries higher risk of neglect than short-term stays.

Strengths

  • clean, spacious facilities
  • professional administration and discharge coordination
  • certain units consistently praised for care quality

Worth knowing

  • Staff sleeping on duty observed in resident rooms
  • Resident assault by staff member resulted in police report
  • APRN provides frequent visits for short-term rehab
  • East 2 unit staff noted as exceptionally attentive
  • Rehabilitation unit does not always build leg strength as intended; patients discharged below legal readiness criteria
  • Laundry delays and missing resident clothing documented
  • Equipment maintenance gaps (electric toothbrush not properly charged)

What reviews say by service

Skilled Nursing & Rehab
Inconsistent aide supervision and inattentive care; some overnight nurse leadership praised.
Memory Care
East 2 unit staff consistently warm and attentive; limited detail on overall memory care program.
respite-short-term-care
Clean facility, responsive APRN care, good discharge coordination; strong for brief hospital-recovery stays.

How it compares

  • Rated 3.4 against a 4.17 average across the 49 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 6
Review volume 84
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
38
4
10
3
8
2
6
1
22

Common questions

Is the facility clean?
Yes. Multiple visitors describe the building and rooms as very clean and spacious.
What happens during short-term rehab stay?
Patients receive frequent APRN visits and social worker help with discharge planning. Rehabilitation focus may not always build strength as some families expected.
Can family visit anytime?
Facility publishes hours 7 days a week. At least one family found staff present and welcoming during multiple unannounced daytime visits.
Request a quote

Similar assisted living facility nearby

The McAuley
79

The McAuley

4.8(55)✓ Google-verified

Most residents report finding genuine friendships, daily activities, and attentive staff. Apartments are spacious with balconies, meals chef-prepared, and common events like happy hour foster connection. One recent reviewer noted the high cost and occasional social friction, but even that parent acknowledged their father enjoyed his time here. Staff members named repeatedly (Anabela, Elizabeth, Beth Andresen, James Manugas, Jaclyn Terranova) go beyond transition help to ongoing resident concerns. Pet-friendly policy, fitness center, wood shop, and resident library cater to active lifestyles. Programs include singers groups, volunteer roles, and daily social gatherings.

Skilled Nursing & RehabMemory CareLuxury / Premium Communities
View profile
Brookdale West Hartford
64 low data

Brookdale West Hartford

4.1(11)✓ Google-verifiedPublishes prices

Most residents and families report attentive care and a welcoming social environment with regular activities. Staff and management, particularly executive director Ryan, receive consistent praise for responsiveness and compassion. One family noted hidden costs not shared upfront, and visitor access by phone or door knock has been inconsistent.

Skilled Nursing & RehabMemory CareLuxury / Premium Communities
View profile
AVIVA West Hartford
70

AVIVA West Hartford

4.4(41)✓ Google-verifiedPublishes prices

Most families report that staff make transitions feel supported and that residents flourish in a caring community. The beautiful historic building and engaging activities draw consistent praise. One family's formal complaint to Connecticut's Department of Public Health alleged their father was medicated without consent and neglected when ill, resulting in documented violations found by health inspectors. This serious concern sits in stark tension with the overwhelming majority's positive experiences.

Skilled Nursing & RehabMemory CareLuxury / Premium Communities
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-20