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The McAuley

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 58 Google reviews · How we rank ›

4.8(58) 80 composite score See reviews on Google ✓ Google-verified
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
The McAuley
Location
West Hartford
Services
Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
Reviews
58
Ranking
#5 in Memory Care
Best for
Active retirees seeking community, daily engagement, and meals without home upkeep.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Staff members by name (Anabela, Elizabeth, Beth Andresen, James Manugas, Jaclyn Terranova, Sandy Bullard) consistently help new residents settle in quickly. The building buzzes with daily activities, meals prepared on-site, and social events that draw residents together; friendships form fast, and volunteers keep busy in the gift shop, library, and resident singers group. One reviewer found it expensive and socially cliquey, with intrusive neighbours, but the overwhelming majority describe the atmosphere as welcoming and the staff as genuinely attentive to concerns.

The McAuley operates across independent living and assisted living settings. Apartments are spacious with screened balconies and pet-friendly policies. Website amenities include a salon, fitness centre, wood shop, greenhouse, and 24-hour concierge. Meals rotate chef-prepared options, and housekeeping comes bi-weekly. The business marks its 30th anniversary serving West Hartford.

Praised for
  • caring and attentive staff
  • warm welcoming community
  • engaging activities and programs
  • chef-prepared meals
  • spacious apartments with amenities
Watch-outs
  • expensive fees
  • clique dynamics among residents
  • intrusive neighbour behaviour
caring-staffattentive-careengaging-activitiesnutritious-mealshomey-atmospherefriendly-residentsclean-facility
Best for: Active retirees seeking community, daily engagement, and meals without home upkeep.
Think twice if: Premium pricing may surprise; social environment can feel cliquey to introverts.

What stands out?

  • named staff known for helping transitions
  • daily activities and social programs
  • on-site chef and dining
  • spacious pet-friendly apartments
  • 30-year track record

Worth knowing

  • Staff members named in reviews: Anabela, Elizabeth, Beth Andresen, James Manugas, Jaclyn Terranova
  • Pet-friendly (example: resident dog Benji mentioned)
  • Screened-in balconies standard
  • Resident volunteer roles in gift shop and library
  • Bi-weekly housekeeping and linen service
  • On-site chef and programs include happy hour, music events, fitness classes

What reviews say by service

independent-living
Spacious apartments with balconies and pet policies praised; residents praise activity variety and staff support during transition.
Luxury / Premium Communities
On-site amenities (salon, spa, fitness, wood shop, art), chef-prepared meals, and 24-hour concierge support the premium positioning.
Skilled Nursing & Rehab
One healthcare professional reviewer notes care quality; limited specific skilled-nursing detail in reviews.

How it compares

  • Rated 4.8 against a 4.23 average across the 62 memory care businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 75
Review volume 77
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
53
4
3
3
1
2
0
1
1

Frequently asked questions

Are pets allowed at The McAuley?
Yes. At least one resident brought their dog, Benji, to the community.
Do apartments have balconies?
Yes. Screened-in balconies are standard, and reviewers praise their size and views.
What meals are offered?
Chef-prepared meals daily. Happy hour is held before dinner most evenings. Menus are managed by on-site chefs.
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Last updated 2026-09-20