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The Pines at Bristol Center for Nursing and Rehabilitation

Updated 2026-08-20 · 4,249 reviewed · 78 listed · Scored from 135 Google reviews · How we rank ›

4.2(135) 70 composite score See reviews on Google ✓ Google-verified
Memory CareSkilled Nursing & Rehab
The Pines at Bristol Center for Nursing and Rehabilitation
Services
Memory Care, Skilled Nursing & Rehab
Reviews
135

What recent reviews say

Five-star reviews highlight warm, attentive nursing care and strong rehabilitation outcomes, with families noting therapists are professional and grounds are pleasant. One-star and two-star reviews raise serious concerns: delayed response to call lights, patients sitting in soiled conditions for extended periods, poor social work coordination, inadequate discharge planning, and inconsistent meal service. The gap suggests the quality of direct care varies significantly depending on staffing levels and which department handles your case.

The facility appears strongest in skilled nursing and rehabilitation therapy but weaker in social services and responsive attention during lower-staffing periods. Multiple families report feeling unsupported at discharge and having to advocate heavily themselves. Involved families seem to navigate these gaps; those less able to advocate may encounter real hardship.

Praised for
  • attentive and caring nursing staff
  • engaging activities and welcoming atmosphere
  • professional therapists and good rehabilitation outcomes
  • clean facility with pleasant grounds
Watch-outs
  • slow response to patient needs and call lights
  • inadequate social work support and discharge planning
  • inconsistent food quality and cold meals
  • understaffing and patients left in soiled conditions
caring-staffattentive-careclean-facilityengaging-activitiesunderstaffedslow-response-to-callspoor-communication
Best for: Families needing short-term rehabilitation with strong clinical oversight.
Think twice if: Patients who cannot advocate for themselves or families unable to visit regularly; complaints center on slow staff response and weak social services.

Strengths

  • professional therapy staff and strong rehabilitation outcomes
  • engaging daily activities and welcoming atmosphere
  • 24-hour nursing care available
  • Preferred Care Network partner with recent national quality awards

Worth knowing

  • Lisa welcomed families on admission (mentioned in review)
  • therapists include Occupational and Physical therapy
  • facility has outdoor patio with bird feeders and gardens
  • late medication delivery reported (after 11am for morning chemo pills)
  • patients sometimes fed at nurse's station rather than in rooms
  • discharge planning frequently lacks follow-up on equipment, VNA, PT/OT referrals, and prescriptions

What reviews say by service

Skilled Nursing & Rehab
Nursing care and direct care staff receive consistent praise for professionalism and attentiveness; major complaints focus on slow response to call lights and patients left in soiled conditions during shifts.
Memory Care
One long-term memory care resident (three years) reported excellent care and welcoming atmosphere; limited review evidence for this category overall.

How it compares

  • Rated 4.2 against a 4.17 average across the 49 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 47
Review volume 93
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
99
4
10
3
1
2
5
1
20

Common questions

Does The Pines offer therapy and rehabilitation?
Yes, the facility offers occupational, physical, and medical therapy as part of post-acute rehabilitation and long-term care services.
What do families say about visiting and family gatherings?
The facility accommodates larger family visits in public spaces and has a patio with bird feeders and gardens suitable for family gatherings.
What should I know before admitting a family member unable to self-advocate?
Multiple reviews note that patients with limited ability to communicate their needs experience delayed response to call lights and longer periods without attention; involved family members appear to help bridge this gap.
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Last updated 2026-08-20