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Chelsea Place Care Center, LLC.

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 68 Google reviews · How we rank ›

1.7(68) 50 composite score See reviews on Google ✓ Google-verified
Memory CareSkilled Nursing & Rehab
Chelsea Place Care Center, LLC.
Location
West End, Hartford
Services
Memory Care, Skilled Nursing & Rehab
Reviews
68
Ranking
#43 in Memory Care

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Most families report alarm at the facility's cleanliness, responsiveness, and staff conduct. Persistent odors, ignored call bells, and stories of residents yelling for help or being spoken to harshly paint a picture of a place struggling with staffing and basic oversight. A handful of recent visitors credit individual nurses (Christina named) and recent cleanings, but these bright spots sit against dozens of accounts of neglect, medication errors, and conditions families describe as worse than shelters.

The facility claims behavioral health, dementia support, and rehab services via its website, though reviews do not evidently speak to those programs. Food is widely criticized as inedible. Shared bathrooms, long visitor waits, and reports of medication withheld or confused at discharge feature in multiple complaints. One family recounts a father-in-law's death they attribute to delayed hospital transport and untreated pain.

Praised for
  • nursing staff attentiveness
  • clean linens and room maintenance
  • secure entrance monitoring
Watch-outs
  • pervasive odor and sanitation issues
  • understaffing and unresponsive call bells
  • staff rudeness and resident mistreatment
  • medication mismanagement and delays
  • inadequate wound care and medical follow-up
  • poor food quality
  • safety concerns with shared bathrooms
understaffedhigh-turnoverpoor-communicationmedication-errorsunresponsive-to-complaintsslow-response-to-calls
Think twice if: Families considering this facility should visit in person and verify staffing, call-bell response times, and medication protocols. Multiple reviewers report serious safety and hygiene concerns warranting direct inquiry with state licensing authorities.

What stands out?

  • named nursing staff (Christina) noted for patience
  • recent cleaning improvements acknowledged

Worth knowing

  • Nurse Christina named for patient bedside manner and communication
  • Recent improvements in room cleanliness and linen changes reported by at least one family
  • Shared bathrooms serving multiple residents reported as inadequately cleaned
  • Medication withheld or lost at discharge documented in at least one case
  • Long visitor waits (30-minute supervised visits mentioned) in rooms described as very small

What reviews say by service

Skilled Nursing & Rehab
Multiple reports of medication delays, mix-ups, and withheld pain medication; wound care and post-operative follow-up not performed despite admission reason
Memory Care
No review text clearly addresses dementia support or memory-specific programming

How it compares

  • Rated 1.7 against a 4.2 average across the 50 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 0
Review volume 80
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

Rating breakdown

5
9
4
3
3
1
2
2
1
53

Frequently asked questions

What are the visitor policies?
One reviewer reported requiring advance appointments and 30-minute supervised visits, though policies may have changed since that complaint.
Are individual rooms available?
Reviewers describe rooms as very small and typically shared with another resident, including shared bathrooms with neighbors.
What is the facility's rating with state authorities?
The inputs do not include state inspection reports or licensing status. Reviewers suggest contacting the Department of Health directly.

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Last updated 2026-09-20