Most visits yield accounts of strong odors, filthy shared bathrooms, and call bells that go unanswered for hours. A handful of isolated positive visits note clean linens and friendly nurses, but the overwhelming pattern shows residents left in pain, medication mishandled, meals inedible, and families frustrated by rigid visitation rules and dismissive receptionists.
The facility's own website lists comprehensive services including rehabilitation and heart failure programming, yet reviews describe wound care never evaluated, meds withheld even after discharge, and staff watching unanswered bells rather than responding. One resident deteriorated rapidly over one night; another's family member died after staff delayed hospital transport for seven hours despite the patient's pleas.
Recent shift: One review from eight months ago noted modest improvement in cleanliness after a prior complaint; however, the most recent one-star review from two months ago documents severe conditions again, suggesting any gains were temporary or inconsistent.
Most residents and families describe a pleasant, clean place with kind staff who respond quickly to concerns. A recurring problem: an aggressive maintenance worker has upset multiple families, and at least one resident reported dead mice in the dining area, raising questions about upkeep consistency.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-20