Greater Hartford Assisted Living Facility Guide
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Immanuel House

Updated 2026-08-20 · 4,249 reviewed · 78 listed · Scored from 39 Google reviews · How we rank ›

4.2(39) 66 low data composite score See reviews on Google ✓ Google-verified
Skilled Nursing & RehabMemory CareLuxury / Premium Communities
Immanuel House
Services
Skilled Nursing & Rehab, Memory Care, Luxury / Premium Communities
Reviews
39

What recent reviews say

Most residents and families describe a pleasant, clean place with kind staff who respond quickly to concerns. A recurring problem: an aggressive maintenance worker has upset multiple families, and at least one resident reported dead mice in the dining area, raising questions about upkeep consistency.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: One recent five-star review (2 weeks ago) notes problems solved quickly, contrasting with older complaints about the maintenance worker from earlier reviews.

Praised for
  • responsive staff
  • welcoming atmosphere
  • clean facility
  • good location in Asylum Hill
Watch-outs
  • rude maintenance staff
  • facility maintenance issues
  • pest problems
caring-staffclean-facilityfriendly-residentshomey-atmosphereunderstaffedoutdated-facility
Best for: Seniors wanting to stay in their Asylum Hill community with responsive care staff.
Think twice if: Staff conduct and maintenance reliability have been concerns for some families; check recent operations before committing.

Strengths

  • Asylum Hill location keeps seniors in their neighborhood
  • staff handles problems before they escalate
  • welcoming, cozy setting

Worth knowing

  • Maintenance staff behavior has been cited as unprofessional in multiple reviews
  • Dead mice found in resident dining area
  • Activities were reduced during COVID and have not fully resumed
  • Staff described as quick to solve problems

What reviews say by service

Skilled Nursing & Rehab
Staff friendly and responsive, but maintenance and pest control issues mentioned
Memory Care
Secure amenities available; one family noted vision-impaired resident found dead mice in dining area

How it compares

  • Rated 4.2 against a 4.17 average across the 49 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 47
Review volume 70
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
19
4
12
3
6
2
0
1
2

Similar assisted living facility nearby

Chelsea Place Care Center, LLC.
50

Chelsea Place Care Center, LLC.

1.8(66)✓ Google-verified

Most visits yield accounts of strong odors, filthy shared bathrooms, and call bells that go unanswered for hours. A handful of isolated positive visits note clean linens and friendly nurses, but the overwhelming pattern shows residents left in pain, medication mishandled, meals inedible, and families frustrated by rigid visitation rules and dismissive receptionists. The facility's own website lists comprehensive services including rehabilitation and heart failure programming, yet reviews describe wound care never evaluated, meds withheld even after discharge, and staff watching unanswered bells rather than responding. One resident deteriorated rapidly over one night; another's family member died after staff delayed hospital transport for seven hours despite the patient's pleas.

Skilled Nursing & RehabMemory Care
ContinuaCare
21 low data

ContinuaCare

No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Memory Care

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Last updated 2026-08-20