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Immanuel House

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 39 Google reviews · How we rank ›

4.2(39) 66 low data composite score See reviews on Google ✓ Google-verified
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
Immanuel House
Location
Asylum Hill, Hartford
Services
Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
Reviews
39
Ranking
#25 in Memory Care
Best for
Seniors wanting to stay in their Asylum Hill community with responsive care staff.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Most residents and families describe a pleasant, clean place with kind staff who respond quickly to concerns. A recurring problem: an aggressive maintenance worker has upset multiple families, and at least one resident reported dead mice in the dining area, raising questions about upkeep consistency.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: One recent five-star review (2 weeks ago) notes problems solved quickly, contrasting with older complaints about the maintenance worker from earlier reviews.

Praised for
  • responsive staff
  • welcoming atmosphere
  • clean facility
  • good location in Asylum Hill
Watch-outs
  • rude maintenance staff
  • facility maintenance issues
  • pest problems
caring-staffclean-facilityfriendly-residentshomey-atmosphereunderstaffedoutdated-facility
Best for: Seniors wanting to stay in their Asylum Hill community with responsive care staff.
Think twice if: Staff conduct and maintenance reliability have been concerns for some families; check recent operations before committing.

What stands out?

  • Asylum Hill location keeps seniors in their neighborhood
  • staff handles problems before they escalate
  • welcoming, cozy setting

Worth knowing

  • Maintenance staff behavior has been cited as unprofessional in multiple reviews
  • Dead mice found in resident dining area
  • Activities were reduced during COVID and have not fully resumed
  • Staff described as quick to solve problems

What reviews say by service

Skilled Nursing & Rehab
Staff friendly and responsive, but maintenance and pest control issues mentioned
Memory Care
Secure amenities available; one family noted vision-impaired resident found dead mice in dining area

How it compares

  • Rated 4.2 against a 4.23 average across the 62 memory care businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 47
Review volume 70
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
19
4
12
3
6
2
0
1
2

Similar assisted living facility nearby

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1.7(68)✓ Google-verified

Most families report alarm at the facility's cleanliness, responsiveness, and staff conduct. Persistent odors, ignored call bells, and stories of residents yelling for help or being spoken to harshly paint a picture of a place struggling with staffing and basic oversight. A handful of recent visitors credit individual nurses (Christina named) and recent cleanings, but these bright spots sit against dozens of accounts of neglect, medication errors, and conditions families describe as worse than shelters. The facility claims behavioral health, dementia support, and rehab services via its website, though reviews do not evidently speak to those programs. Food is widely criticized as inedible. Shared bathrooms, long visitor waits, and reports of medication withheld or confused at discharge feature in multiple complaints. One family recounts a father-in-law's death they attribute to delayed hospital transport and untreated pain.

Memory CareSkilled Nursing & Rehab
ContinuaCare
21 low data

ContinuaCare

No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Memory Care

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Last updated 2026-09-20