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Comfort Keepers

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 14 Google reviews · How we rank ›

4.7(14) 67 composite score See reviews on Google ✓ Google-verified
Memory Care
Comfort Keepers
Location
Bloomfield
Service
Memory Care
Reviews
14
Ranking
#37 in Memory Care
Best for
Families seeking dementia care or end-of-life support at home with consistent staffing.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Families consistently rely on Comfort Keepers for dementia and end-of-life care at home. Staff like Laura and Jenny earn praise for availability and responsiveness; caregivers bond quickly with clients and handle personal tasks skillfully. One serious complaint from 2021 alleged theft by an aide admitted without family consent and poor follow-up; the agency later dropped that client.

Praised for
  • staff consistency and reliability
  • compassionate, well-trained caregivers
  • responsive management and communication
  • personalized care matching
Watch-outs
  • caregiver rotation and turnover
  • lack of oversight on aide authorization
  • inadequate response to theft complaint
caring-staffattentive-careresponsive-managementhigh-turnover
Best for: Families seeking dementia care or end-of-life support at home with consistent staffing.
Think twice if: Verify full vetting of assigned aides and confirm valuables security; one family reported unauthorized aide entry and subsequent theft in 2021.

What stands out?

  • named coordinators (Laura, Jenny) praised for responsiveness
  • same-caregiver continuity when possible
  • flexible scheduling for complex needs

Worth knowing

  • Named staff: Laura (Director of Marketing, coordinator), Jenny (coordinator), Yvonne, Dorothy (aides praised by families)
  • Services include dementia care, personal care, meal prep, light housekeeping, transportation, mobility assistance, post-hospital care
  • Willingness to cover shifts with nurse or manager when aides unavailable due to illness or weather
  • Flexible split scheduling offered

What reviews say by service

Memory Care
Families report caregivers skilled at managing confusion, agitation; consistent pairing with clients builds trust and reduces behavioral challenges.

How it compares

  • Rated 4.7 against a 4.23 average across the 62 memory care businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 60
Review volume 51
Review recency 80
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
13
4
0
3
0
2
0
1
1

Frequently asked questions

Can Comfort Keepers help with dementia care at home?
Yes. Reviewers describe caregivers trained to assist with confusion and agitation, and coordinators Laura and Jenny specifically guide families through dementia navigation.
Do I get the same aide each visit?
Comfort Keepers aims for consistency; one reviewer over 4 years praised having the same caregiver, though another family reported rotating aides due to neglect. Consistency appears to be a priority when it works.
What if my aide gets sick or the weather is bad?
A reviewer noted the manager or nurse filled in personally on rare occasions when coverage fell through.
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Last updated 2026-09-20