
Jerome Home & Arbor Rose
Strong recovery outcomes and devoted staff marked most short-term rehab stays, though serious safety gaps emerged: one family reported a preventable fall after staff ignored caregiver instructions, and another cited prolonged neglect in positioning care. Billing disputes and unresponsive management compounded frustration for several families. Named therapists and CNAs (Keira, Amber, Kay, Dr. Mike, Brittany) earned specific praise for recovery coaching. The facility claims to operate since 1932 and serves New Britain with memory care, assisted living, and skilled nursing, yet staffing shortages and administrative failures appear endemic enough to warrant careful inquiry before admission.

