21 low data
Dollar Cty Plus
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Memory Care
Jerome Home & Arbor Rose
Memory CareLuxury / Premium CommunitiesSkilled Nursing & Rehab
- Services
- Memory Care, Luxury / Premium Communities, Skilled Nursing & Rehab
- Reviews
- 28
What recent reviews say
Strong recovery outcomes and devoted staff marked most short-term rehab stays, though serious safety gaps emerged: one family reported a preventable fall after staff ignored caregiver instructions, and another cited prolonged neglect in positioning care. Billing disputes and unresponsive management compounded frustration for several families.
Named therapists and CNAs (Keira, Amber, Kay, Dr. Mike, Brittany) earned specific praise for recovery coaching. The facility claims to operate since 1932 and serves New Britain with memory care, assisted living, and skilled nursing, yet staffing shortages and administrative failures appear endemic enough to warrant careful inquiry before admission.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- caring and empathetic staff
- strong rehabilitation outcomes
- attentive nursing and CNA support
- physical/occupational therapy expertise
Watch-outs
- safety lapses and falls
- understaffing at times
- billing errors and poor follow-up
- inconsistent responsiveness to families
caring-staffattentive-careunderstaffedunresponsive-to-complaintssafe-environment
Best for: Short-term rehab patients recovering from surgery with supportive family advocacy.
Think twice if: Those prioritizing fall prevention and consistent positioning care; unresolved billing issues and staff communication gaps create risk.
Strengths
- experienced therapists with strong patient outcomes
- dedicated CNAs and nursing staff
- multi-level care on one campus
- outpatient therapy continuation available
Worth knowing
- Therapists Dr. Mike, Brittany, Beata, Marta named for exceptional rehab; CNAs Keira, Amber, Kay, Angela, Lucy praised
- RNs Annette and Amanda, social worker Carmel noted for hospice/palliative support
- Reported staffing shortages admitted by reviewers; one patient managed own apnea machine troubleshooting
- Billing code errors resulted in $850 charges; legal collection attempts on elderly residents without prior resolution attempts
What reviews say by service
- Skilled Nursing & Rehab
- Excellent PT/OT and CNA care for acute rehab; serious gaps in fall prevention and patient positioning oversight.
- Memory Care
- Compassionate end-of-life care noted; limited detail on dementia-specific programming.
- Luxury / Premium Communities
- Described as beautiful; care quality high but billing disputes and administrative failures undermine premium positioning.
How it compares
- Rated 3.9 against a 4.17 average across the 49 skilled nursing & rehab businesses listed here.
- Has more Google reviews than 65% of the businesses in this directory.
How we scored this
Scoring Method Star rating 37
Review volume 63
Review recency 47
Review sentiment 49
Profile completeness 100
Verification 30
Rating breakdown
5
16
4
5
3
0
2
1
1
6
Common questions
- What therapy services do they offer for post-surgery recovery?
- Physical therapy, occupational therapy, and inpatient short-term rehabilitation. Reviews name Dr. Mike, Brittany, Beata, and Marta as therapists. Outpatient therapy is also available.
- Can family members stay involved in safety decisions?
- One review shows staff ignored a family caregiver's explicit instruction to use a gait belt before mobilizing a patient, leading to a fall. Escalating safety concerns directly with management is advisable.
Similar assisted living facility nearby
50 low data
Apple Rehab Farmington Valley
3.3(52)✓ Google-verified
Reviews split sharply: devoted family members praise the physical therapy team and individual caring staff, yet numerous reports document neglect, medication errors, slow response to calls, and pressure ulcers. A two-tier facility emerges: private rooms appear better-maintained; the Annex wing houses patients in cramped, poorly-cleaned spaces with insufficient aides for transfers. Staff turnover and professional inconsistency recur across complaints.
Memory CareSkilled Nursing & Rehab
48 low data
Blessed House
5.0(1)✓ Google-verified
One reviewer with seven months' experience praised the staff for personal attention and professionalism. They noted Blessed House compared favorably to other nursing homes they had tried. Evidence is limited to a single five-star review.
Memory CareLuxury / Premium Communities