Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
Most reviewers praise the clean, well-maintained facility and describe staff as friendly and professional. However, serious complaints center on medication timing errors, overnight neglect, and poor advocacy when families report concerns. The gap between best and worst experiences is stark.
This facility offers short-term rehab, long-term care, therapy, and memory care services. Therapy staff are noted as receptive during treatment. Their website claims membership in UConn Health's Preferred Care Network and CMS Five Star Quality ratings, though recent reviews suggest inconsistency in care delivery and management responsiveness.
One reviewer with a cognitively impaired parent credits the day center director Charmaine and staff for reducing stress through dementia knowledge, warmth, and on-site support (showers, blood draws, PT, meals). Review evidence is limited to a single positive five-star account from 8 years ago; two lower ratings exist but lack detail.
Residents and families consistently praise the staff warmth, social engagement through music and cocktail events, and management responsiveness over years of care. Concerns center on visitor access delays and undisclosed additional costs beyond advertised pricing.
Saint Mary Home draws sharply divided feedback. Five-star reviews praise cleanliness, specific caring staff members like nurse Carol and Foazolle, and smooth short-term rehab stays. One and two-star reviews document serious gaps: over-medication, staff sleeping on the job, failure to notify families of hospital transfers, missed rehabilitation goals, and at least one assault allegation. The best experiences cluster around particular nursing staff and units; the worst involve stretched or negligent aides and inattentive social workers. Quality appears highly dependent on which shift, unit, and individual staff members your family member encounters. Facilities with strong oversight and consistency tend to perform well; this one shows pockets of genuine care alongside troubling lapses in attention and protocol.
Last updated 2026-09-20