Most reviewers praise the clean facility, friendly staff, and comfortable atmosphere, particularly for short-term rehab stays. However, multiple residents and families report serious gaps: medication errors causing hours-long delays in pain relief, incomplete meals, and in memory care, instances of undressing and inattention that families experienced as neglectful and emotionally harmful.
Recent shift: Multiple serious incidents (medication gaps, memory care neglect) reported in the past month suggest recent care quality problems despite long-term facility reputation.
One reviewer with a cognitively impaired parent credits the day center director Charmaine and staff for reducing stress through dementia knowledge, warmth, and on-site support (showers, blood draws, PT, meals). Review evidence is limited to a single positive five-star account from 8 years ago; two lower ratings exist but lack detail.
Most residents and families report attentive care and a welcoming social environment with regular activities. Staff and management, particularly executive director Ryan, receive consistent praise for responsiveness and compassion. One family noted hidden costs not shared upfront, and visitor access by phone or door knock has been inconsistent.
Families report sharp contrasts in their experience. Some praise the cleanliness, spacious rooms, and exceptional staff on certain units like East 2. Others describe poor aide supervision, inattentive care, premature discharges, and serious safety lapses including staff sleeping on duty and a resident assault. The facility's rehabilitation program does not always rebuild strength as intended. Short-term rehab patients see prompt APRN visits and good social worker discharge coordination. Ongoing skilled nursing care shows high turnover in aide quality and inconsistent attentiveness. The gap between best and worst staff suggests management struggles to recruit, train, or enforce standards across the building.
Last updated 2026-08-20