Greater Hartford Assisted Living Facility Guide
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The Mercy Community

Updated 2026-08-20 · 4,249 reviewed · 78 listed · Scored from 2 Google reviews · How we rank ›

5.0(2) 49 low data composite score See reviews on Google ✓ Google-verified
Skilled Nursing & RehabMemory CareLuxury / Premium Communities
The Mercy Community
Services
Skilled Nursing & Rehab, Memory Care, Luxury / Premium Communities
Reviews
2

What recent reviews say

Both Google reviewers gave The Mercy Community five stars, though specific details about their stay are limited. The business offers skilled nursing, memory care, and assisted living with activities and transportation.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • high ratings
  • five-star reviews

Strengths

  • perfect five-star rating
  • offers memory care and skilled nursing

Worth knowing

  • Dog run available
  • Transportation service

How it compares

  • Rated 5 against a 4.17 average across the 49 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 52
Review volume 21
Review recency 0
Review sentiment 63
Profile completeness 100
Verification 30

Rating breakdown

5
2
4
0
3
0
2
0
1
0
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Families report sharp contrasts in their experience. Some praise the cleanliness, spacious rooms, and exceptional staff on certain units like East 2. Others describe poor aide supervision, inattentive care, premature discharges, and serious safety lapses including staff sleeping on duty and a resident assault. The facility's rehabilitation program does not always rebuild strength as intended. Short-term rehab patients see prompt APRN visits and good social worker discharge coordination. Ongoing skilled nursing care shows high turnover in aide quality and inconsistent attentiveness. The gap between best and worst staff suggests management struggles to recruit, train, or enforce standards across the building.

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AVIVA West Hartford
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Most families report that staff make transitions feel supported and that residents flourish in a caring community. The beautiful historic building and engaging activities draw consistent praise. One family's formal complaint to Connecticut's Department of Public Health alleged their father was medicated without consent and neglected when ill, resulting in documented violations found by health inspectors. This serious concern sits in stark tension with the overwhelming majority's positive experiences.

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Last updated 2026-08-20