Greater Hartford Assisted Living Assisted Living Facility Guide
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The Mercy Community

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 2 Google reviews · How we rank ›

5.0(2) 49 low data composite score See reviews on Google ✓ Google-verified
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
The Mercy Community
Location
West Hartford
Services
Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
Reviews
2
Ranking
#59 in Memory Care

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Both Google reviewers gave The Mercy Community five stars, though specific details about their stay are limited. The business offers skilled nursing, memory care, and assisted living with activities and transportation.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • high ratings
  • five-star reviews

What stands out?

  • perfect five-star rating
  • offers memory care and skilled nursing

Worth knowing

  • Dog run available
  • Transportation service

How it compares

  • Rated 5 against a 4.23 average across the 62 memory care businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 53
Review volume 21
Review recency 0
Review sentiment 63
Profile completeness 100
Verification 30

Rating breakdown

5
2
4
0
3
0
2
0
1
0

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Staff members by name (Anabela, Elizabeth, Beth Andresen, James Manugas, Jaclyn Terranova, Sandy Bullard) consistently help new residents settle in quickly. The building buzzes with daily activities, meals prepared on-site, and social events that draw residents together; friendships form fast, and volunteers keep busy in the gift shop, library, and resident singers group. One reviewer found it expensive and socially cliquey, with intrusive neighbours, but the overwhelming majority describe the atmosphere as welcoming and the staff as genuinely attentive to concerns. The McAuley operates across independent living and assisted living settings. Apartments are spacious with screened balconies and pet-friendly policies. Website amenities include a salon, fitness centre, wood shop, greenhouse, and 24-hour concierge. Meals rotate chef-prepared options, and housekeeping comes bi-weekly. The business marks its 30th anniversary serving West Hartford.

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Saint Mary Home draws sharply divided feedback. Five-star reviews praise cleanliness, specific caring staff members like nurse Carol and Foazolle, and smooth short-term rehab stays. One and two-star reviews document serious gaps: over-medication, staff sleeping on the job, failure to notify families of hospital transfers, missed rehabilitation goals, and at least one assault allegation. The best experiences cluster around particular nursing staff and units; the worst involve stretched or negligent aides and inattentive social workers. Quality appears highly dependent on which shift, unit, and individual staff members your family member encounters. Facilities with strong oversight and consistency tend to perform well; this one shows pockets of genuine care alongside troubling lapses in attention and protocol.

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AVIVA West Hartford
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Most families report that staff make transitions feel supported and that residents flourish in a caring community. The beautiful historic building and engaging activities draw consistent praise. One family's formal complaint to Connecticut's Department of Public Health alleged their father was medicated without consent and neglected when ill, resulting in documented violations found by health inspectors. This serious concern sits in stark tension with the overwhelming majority's positive experiences.

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Last updated 2026-09-20