21 low data
Connecticut Alliance-Long Term
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Memory Care
Avery Heights
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
- Location
- South West, Hartford
- Services
- Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
- Reviews
- 25
- Ranking
- #39 in Memory Care
Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
What do customers say?
Split experience: families praised end-of-life care and activities for independent residents, but many reported neglect, dirty conditions, and unresponsive management in rehab and assisted areas. Staff shortages and turnover are persistent. Serious complaints include hygiene failures and lack of communication about health changes.
Review volume (25 total) shows high polarization: 48% five-star versus 44% one/two-star ratings. The 3.2 average is below the Memory Care category median (3.91).
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- compassionate end-of-life care on some units
- engaging activities and programs
- kind staff in independent living
Watch-outs
- neglect and poor hygiene conditions
- unresponsive management and communication gaps
- high staff turnover and inadequate staffing
- rude or abusive dining staff
- maintenance and cleanliness issues
high-turnoverunresponsive-to-complaintsunderstaffedpoor-communication
Think twice if: Those choosing rehab or assisted living should visit unannounced, check for cleanliness, and verify staffing. Communication delays and neglect concerns are documented.
What stands out?
- compassionate end-of-life and hospice support
- extensive amenities (aquatic center, fitness, wellness)
Worth knowing
- Named staff member Anna praised for end-of-life care on Station II
- Complaints of mold on walls, bathroom filth, rust-stained fixtures on admission
- Residents reported left in bed all day due to staff shortages
- Dining service delays (2-hour waits) and rude staff behavior documented
- Families report difficulty reaching anyone by phone
- Clothing frequently goes missing
What reviews say by service
- Skilled Nursing & Rehab
- Multiple reports of neglect, poor hygiene, and inadequate care during rehab stays; some praised end-of-life support.
- Memory Care
- Limited direct review evidence; no specific memory care complaints or praise identified in text.
- Luxury / Premium Communities
- Marketed as upscale but reviews describe dirty conditions, poor maintenance, and service gaps inconsistent with premium positioning.
How it compares
- Rated 3.2 against a 4.23 average across the 62 memory care businesses listed here.
- Has more Google reviews than 64% of the businesses in this directory.
How the score was calculated
Scoring Method Star rating 14
Review volume 61
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30
Rating breakdown
5
12
4
1
3
1
2
1
1
10
Frequently asked questions
- What services does Avery Heights offer?
- Their website lists independent living, assisted living, memory care, home health, rehab, long-term care, a wellness center, fitness, aquatic center, dining, podiatry, and hearing services.
- Is it hard to reach someone by phone?
- Yes. Reviewers report staff often do not answer phones or hang up on callers trying to reach management or social workers.
- What should I check on a visit?
- Multiple reviewers recommend visiting unannounced to inspect cleanliness, observe staffing levels, and take photos. Concerns include mold, bathroom hygiene, and residents left in bed.
Similar assisted living facility nearby
54 low data
Heights At Avery Heights
4.0(4)✓ Google-verified
Three recent five-star reviews praise the property's appearance, friendly staff, and welcoming feel. One older one-star review flagged rude behavior during visitor check-in. Limited evidence overall.
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
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ChangeInc at Maple Leaf Manor
2.0(4)✓ Google-verified
Recent ownership change brought visible upgrades and better resident engagement, but serious complaints persist about staff conduct, regulatory violations, pest infestations, and resident safety. Evidence is limited and inconsistent, with one recent five-star review contradicted by more recent one-star accounts of unprofessional treatment.
Memory CareSkilled Nursing & RehabLuxury / Premium Communities