21 low data
Connecticut Alliance-Long Term
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Memory Care
Avery Heights
Skilled Nursing & RehabMemory CareLuxury / Premium Communities
- Services
- Skilled Nursing & Rehab, Memory Care, Luxury / Premium Communities
- Reviews
- 24
What recent reviews say
Avery Heights operates across independent living, assisted living, memory care, and short-term rehab in the Greater Hartford area, but reviews are sharply divided. Half rate it five stars, citing warm end-of-life care and activity programs; the other half give one or two stars, reporting neglect, unclean conditions, mold, missing belongings, and staff who refuse family calls. Recent complaints mirror earlier ones from years ago.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- caring staff on select units
- attentive end-of-life care
- activity programs and fitness facilities
Watch-outs
- neglect and bedsores
- poor sanitation and maintenance
- high staff turnover and unresponsiveness
- rude dining staff and poor food quality
caring-staffunderstaffedpoor-communicationunresponsive-to-complaintshigh-turnover
Think twice if: Families should visit unannounced, inspect rooms carefully, and follow up in writing; repeated complaints span years about neglect, cleanliness, and staff responsiveness.
Strengths
- Offers multiple care levels under one roof
- Wellness and fitness facilities on campus
- Some units provide attentive end-of-life support
Worth knowing
- Staff member Anna named for exceptional comfort care on Station II
- CNA and nursing turnover reported as chronic problem
- Residents left in bed all day due to staffing shortages
- Mold noted on walls in reviews
- Dining service consistently slow (2-hour wait cited)
- Rude interactions documented between dining staff and residents
What reviews say by service
- Skilled Nursing & Rehab
- Some report attentive rehab stays; others describe bedsores, bruising, and neglect during short-term rehabilitation.
- Memory Care
- Limited specific review detail on memory care unit quality.
- hospice-palliative
- One family praised end-of-life compassion and staff connection with the dying resident.
How it compares
- Rated 3.1 against a 4.17 average across the 49 skilled nursing & rehab businesses listed here.
- Has more Google reviews than 64% of the businesses in this directory.
How we scored this
Scoring Method Star rating 12
Review volume 61
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30
Rating breakdown
5
11
4
1
3
1
2
1
1
10
Common questions
- What services does Avery Heights offer?
- According to their website, the community offers independent living, assisted living, memory care, home health, short-term rehab, long-term care, wellness center, fitness center, aquatic center, dining, podiatry, and hearing services.
- What areas does Avery Heights serve?
- Their website lists Hartford, West Hartford, Newington, and the Greater Hartford area.
Similar assisted living facility nearby
54 low data
Heights At Avery Heights
4.0(4)✓ Google-verified
Three recent five-star reviews praise the property's appearance, friendly staff, and welcoming feel. One older one-star review flagged rude behavior during visitor check-in. Limited evidence overall.
Skilled Nursing & RehabMemory CareLuxury / Premium Communities
44 low data
ChangeInc at Maple Leaf Manor
2.3(3)✓ Google-verified
Recent management changes brought cosmetic upgrades and more visible staff engagement, but serious concerns persist about staff treatment and state compliance. One reviewer flagged mice, unprofessional practices, and a dangerous outdoor smoking setup for residents.
Memory CareLuxury / Premium CommunitiesSkilled Nursing & Rehab