
Avery Heights
Split experience: families praised end-of-life care and activities for independent residents, but many reported neglect, dirty conditions, and unresponsive management in rehab and assisted areas. Staff shortages and turnover are persistent. Serious complaints include hygiene failures and lack of communication about health changes. Review volume (25 total) shows high polarization: 48% five-star versus 44% one/two-star ratings. The 3.2 average is below the Memory Care category median (3.91).

