21 low data
Connecticut Alliance-Long Term
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Memory Care
ChangeInc at Maple Leaf Manor
Memory CareSkilled Nursing & RehabLuxury / Premium Communities
- Location
- Behind the Rocks, Hartford
- Services
- Memory Care, Skilled Nursing & Rehab, Luxury / Premium Communities
- Reviews
- 4
- Ranking
- #47 in Memory Care
Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
What do customers say?
Recent ownership change brought visible upgrades and better resident engagement, but serious complaints persist about staff conduct, regulatory violations, pest infestations, and resident safety. Evidence is limited and inconsistent, with one recent five-star review contradicted by more recent one-star accounts of unprofessional treatment.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- new management improvements
- staff engagement with residents
- facility cleanliness upgrades
Watch-outs
- unprofessional staff attitudes
- state law compliance issues
- pest problems
- unsafe resident conditions
caring-staffunresponsive-to-complaintsoutdated-facility
Think twice if: Prospective residents and families should research state compliance history and recent staff turnover before committing.
What stands out?
- new management with facility upgrades
- mental health and brain injury specialization
Worth knowing
- Recent ownership change reported by reviewers
- HCA license #0000616
- Mental Health Waiver Provider status claimed
- Pest infestation complaint documented
What reviews say by service
- Memory Care
- One positive account of engagement; multiple complaints of mistreatment and regulatory lapses.
- Skilled Nursing & Rehab
- Safety concerns raised regarding smoking areas and state law compliance.
- Luxury / Premium Communities
- Facility upgrades noted post-ownership change, but pest and safety complaints undercut premium positioning.
How it compares
- Rated 2 against a 4.23 average across the 62 memory care businesses listed here.
- Has more Google reviews than 44% of the businesses in this directory.
How the score was calculated
Scoring Method Star rating 28
Review volume 30
Review recency 100
Review sentiment 42
Profile completeness 75
Verification 30
Rating breakdown
5
1
4
0
3
0
2
0
1
3
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