Complete Care at Kimberly Hall South
Five-star reviews highlight a clean, welcoming environment with dedicated nurses who treat residents with dignity. Monica Messenger (Director of Nursing) and staff like Christine, Sofia, and Joy earn consistent praise for compassionate care. Yet one-star reviewers describe a troubling alternate reality: a father received minimal therapy during a month-long rehab stay, left in bed for 23.5 hours daily with filthy sheets and cold meals; a sister lost 17% body weight while gastroparesis went undetected; another resident was placed in a dementia unit without having dementia due to room shortages. Calls to the nursing station go unanswered for over 2 hours. A family reported an allergy medication error that nearly caused death, and management did not respond to formal complaints. The split is stark: families praising attentive nurses versus families filing complaints with Connecticut's Attorney General over neglect and unsafe conditions.
