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Complete Care at Kimberly Hall North

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 198 Google reviews · How we rank ›

4.6(198) 83 composite score See reviews on Google ✓ Google-verified
Memory CareSkilled Nursing & Rehab
Complete Care at Kimberly Hall North
Location
Windsor
Services
Memory Care, Skilled Nursing & Rehab
Reviews
198
Ranking
#2 in Memory Care
Best for
Patients needing short-term post-surgical or stroke rehab with on-site therapy.</best_for> <parameter name="consider_if">Family members who need frequent phone contact; reported hold times and disconnections are a serious concern.</consider_if> <parameter name="notable_specifics">["Nurses Michelle, Kelly, Kendra, and Cheryl (unit manager) praised by name", "Kate works as social worker", "Stephanie works as administrator", "Pain management after total hip replacement noted as strong", "Physical, occupational, and speech therapy available 3-4 times per week", "Patients report meals comparable to five-star restaurant", "Food quality described as excellent with no refused meals"]

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

Compare: Riverside Health and Rehab vs Kimberly Hall North: which for skilled nursing & rehab?Complete Care at Kimberly Hall North vs Southington Care Center for memory care

What do customers say?

Most patients and families report excellent clinical care, friendly staff, and a welcoming environment during stays. However, repeated complaints surface about phone access: family members encounter long hold times, dropped calls, and unfriendly responses when trying to reach residents, undermining otherwise strong in-person experiences.

Praised for
  • skilled nursing care
  • attentive staff
  • clean facility
  • quick treatment response
  • social activities
Watch-outs
  • phone access issues
  • staff rudeness on calls
  • unreachable at stated hours
caring-staffattentive-careclean-facilityengaging-activitieswell-maintained-groundsslow-response-to-callspoor-communication
Best for: Patients needing short-term post-surgical or stroke rehab with on-site therapy.</best_for> <parameter name="consider_if">Family members who need frequent phone contact; reported hold times and disconnections are a serious concern.</consider_if> <parameter name="notable_specifics">["Nurses Michelle, Kelly, Kendra, and Cheryl (unit manager) praised by name", "Kate works as social worker", "Stephanie works as administrator", "Pain management after total hip replacement noted as strong", "Physical, occupational, and speech therapy available 3-4 times per week", "Patients report meals comparable to five-star restaurant", "Food quality described as excellent with no refused meals"]

What stands out?

  • experienced nursing staff named by patients
  • rapid admission and pain management
  • on-site physical, occupational, and speech therapy
  • daily social and activity programs

What reviews say by service

Skilled Nursing & Rehab
Post-operative and post-stroke patients praise rapid pain control and medication timeliness; physical and speech therapy outcomes strong.
Memory Care
One long-term resident's family reports 3-year positive adjustment, daily activity programs, and qualified staff.

How it compares

  • Rated 4.6 against a 4.2 average across the 50 skilled nursing & rehab businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 71
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
165
4
16
3
3
2
1
1
13

Frequently asked questions

Are therapies available on-site?
Yes. Physical therapy, occupational therapy, and speech therapy are provided 3 to 4 times per week according to reviewers.
What is the phone accessibility like?
Multiple families report long hold times (over an hour), dropped calls, and difficulty reaching residents, despite published 24-hour availability.
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Complete Care at Kimberly Hall South
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Complete Care at Kimberly Hall South

4.2(150)✓ Google-verified

Five-star reviews highlight a clean, welcoming environment with dedicated nurses who treat residents with dignity. Monica Messenger (Director of Nursing) and staff like Christine, Sofia, and Joy earn consistent praise for compassionate care. Yet one-star reviewers describe a troubling alternate reality: a father received minimal therapy during a month-long rehab stay, left in bed for 23.5 hours daily with filthy sheets and cold meals; a sister lost 17% body weight while gastroparesis went undetected; another resident was placed in a dementia unit without having dementia due to room shortages. Calls to the nursing station go unanswered for over 2 hours. A family reported an allergy medication error that nearly caused death, and management did not respond to formal complaints. The split is stark: families praising attentive nurses versus families filing complaints with Connecticut's Attorney General over neglect and unsafe conditions.

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All three reviews are five-star; two mention staff by name (Judy, Cheryl, Doreen) and praise their attentiveness and knowledge. Participants improve visibly-a 98-year-old with dementia asks to return, and spouses feel confident leaving their partners for the day. The facility is described as clean, safe, and relaxed.

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Touchpoints at Bloomfield
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Touchpoints at Bloomfield

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Five-star reviews praise a clean, welcoming facility where staff greet visitors warmly and physical and occupational therapists deliver strong results. One-star complaints allege inadequate wound care (bed sores), rude nursing staff, facility deterioration, and overheated rooms. The 3.4 rating reflects a stark divide: nearly half of reviews are five-star, but over a third are one or two stars, with middle ground rare.

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Last updated 2026-09-20