Families divide sharply on this facility. Those who praise it highlight staff warmth, cleanliness, and genuine attention from named nurses like Christine, Sofia, and Joy. Those with complaints describe hours-long waits for nursing help, rehabilitation that amounts to 15-30 minutes of therapy followed by confinement, weight loss from unmanaged conditions, medication errors, and management indifference to formal concerns raised.
A parent needing rehab should know that negative reviews document minimal activity outside physical therapy, filthy sheets requiring family intervention, cold meals left uneaten, and catheter neglect leading to infection. The facility's strengths in appearance and friendliness do not translate uniformly to daily care quality or responsiveness.
Staff earn consistent praise for warmth, quick response to needs, and clinical competence across post-surgical and rehab cases. Physical therapy, wound care, and pain management stand out. One serious complaint describes neglect and mistreatment, but the overwhelming majority report feeling cared for as family.
All three reviews are five-star; two mention staff by name (Judy, Cheryl, Doreen) and praise their attentiveness and knowledge. Participants improve visibly-a 98-year-old with dementia asks to return, and spouses feel confident leaving their partners for the day. The facility is described as clean, safe, and relaxed.
Reviewers consistently praise cleanliness and therapist quality, with many noting friendly staff and professional service. However, serious complaints about bedsore neglect, delayed patient care, facility maintenance, and staff inattentiveness to family concerns undercut the positive experience. The split rating (47% five-star, 36% one/two-star) reflects a stark divide between satisfied and distressed families.
Last updated 2026-08-20