Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
Five-star reviews highlight a clean, welcoming environment with dedicated nurses who treat residents with dignity. Monica Messenger (Director of Nursing) and staff like Christine, Sofia, and Joy earn consistent praise for compassionate care. Yet one-star reviewers describe a troubling alternate reality: a father received minimal therapy during a month-long rehab stay, left in bed for 23.5 hours daily with filthy sheets and cold meals; a sister lost 17% body weight while gastroparesis went undetected; another resident was placed in a dementia unit without having dementia due to room shortages. Calls to the nursing station go unanswered for over 2 hours. A family reported an allergy medication error that nearly caused death, and management did not respond to formal complaints. The split is stark: families praising attentive nurses versus families filing complaints with Connecticut's Attorney General over neglect and unsafe conditions.
Most patients and families report excellent clinical care, friendly staff, and a welcoming environment during stays. However, repeated complaints surface about phone access: family members encounter long hold times, dropped calls, and unfriendly responses when trying to reach residents, undermining otherwise strong in-person experiences.
All three reviews are five-star; two mention staff by name (Judy, Cheryl, Doreen) and praise their attentiveness and knowledge. Participants improve visibly-a 98-year-old with dementia asks to return, and spouses feel confident leaving their partners for the day. The facility is described as clean, safe, and relaxed.
Five-star reviews praise a clean, welcoming facility where staff greet visitors warmly and physical and occupational therapists deliver strong results. One-star complaints allege inadequate wound care (bed sores), rude nursing staff, facility deterioration, and overheated rooms. The 3.4 rating reflects a stark divide: nearly half of reviews are five-star, but over a third are one or two stars, with middle ground rare.
Last updated 2026-09-20