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Shepherd Park Elderly Housing | An RHF Community

Updated 2026-09-20 · 4,437 reviewed · 79 listed · Scored from 48 Google reviews · How we rank ›

4.4(48) 56 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Memory CareLuxury / Premium Communities
Shepherd Park Elderly Housing | An RHF Community
Location
West End, Hartford
Services
Memory Care, Luxury / Premium Communities
Reviews
48
Ranking
#54 in Memory Care
Best for
Active older adults seeking community, activities, and security in independent housing.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Most residents praise cleanliness, security, and the stability of staying long-term. However, maintenance delays, indifferent management, and gaps in pest control create real friction for some tenants.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • clean, well-maintained facility
  • safe, secure environment
  • long-term stability for residents
  • safe, smoke-free community
Watch-outs
  • slow maintenance response
  • unresponsive management to complaints
  • insensitive handling of resident deaths
  • pest control issues not addressed
clean-facilitysafe-environmentslow-response-to-callsunresponsive-to-complaints
Best for: Active older adults seeking community, activities, and security in independent housing.
Think twice if: Consider elsewhere if prompt maintenance and responsive management are priorities.

What stands out?

  • established 40+ years
  • 24/7 security and smoke-free policy
  • wide range of on-site activities and wellness services
  • apartments designed for mobility needs

Worth knowing

  • 300+ bedroom apartments, handicap-equipped
  • 24/7 security
  • yoga, exercise, bingo, computer and sewing classes, dance classes, hair dresser, food and wellness clinics on-site
  • medical appointment companion service available
  • management delays reported for maintenance emergencies
  • pest control no longer provided in-house

How it compares

  • Rated 4.4 against a 4.23 average across the 62 memory care businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 56
Review volume 73
Review recency 20
Review sentiment 49
Profile completeness 75
Verification 30

Rating breakdown

5
33
4
6
3
7
2
1
1
1

Frequently asked questions

What activities and services are available on-site?
Yoga, exercise classes, bingo, computer and sewing classes, dance, hair dresser, wellness clinics, food clinic, light housekeeping, and medical appointment companion services.
Does the community offer security?
Yes, 24/7 security is in place and the community is smoke-free.
Are apartments accessible for people with mobility needs?
Yes, the 300+ apartments are described as well-equipped for handicaps.

Similar assisted living facility nearby

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Chelsea Place Care Center, LLC.

1.7(68)✓ Google-verified

Most families report alarm at the facility's cleanliness, responsiveness, and staff conduct. Persistent odors, ignored call bells, and stories of residents yelling for help or being spoken to harshly paint a picture of a place struggling with staffing and basic oversight. A handful of recent visitors credit individual nurses (Christina named) and recent cleanings, but these bright spots sit against dozens of accounts of neglect, medication errors, and conditions families describe as worse than shelters. The facility claims behavioral health, dementia support, and rehab services via its website, though reviews do not evidently speak to those programs. Food is widely criticized as inedible. Shared bathrooms, long visitor waits, and reports of medication withheld or confused at discharge feature in multiple complaints. One family recounts a father-in-law's death they attribute to delayed hospital transport and untreated pain.

Memory CareSkilled Nursing & Rehab
ContinuaCare
21 low data

ContinuaCare

No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Memory Care
Immanuel House
66 low data

Immanuel House

4.2(39)✓ Google-verified

Most residents and families describe a pleasant, clean place with kind staff who respond quickly to concerns. A recurring problem: an aggressive maintenance worker has upset multiple families, and at least one resident reported dead mice in the dining area, raising questions about upkeep consistency.

Memory CareSkilled Nursing & RehabLuxury / Premium Communities

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Last updated 2026-09-20