21 low data
ContinuaCare
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Memory Care
Trinity Hill Care Center LLC
Memory CareSkilled Nursing & Rehab
- Location
- Behind the Rocks, Hartford
- Services
- Memory Care, Skilled Nursing & Rehab
- Reviews
- 39
- Ranking
- #42 in Memory Care
Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
What do customers say?
Trinity Hill Care Center operates skilled nursing and memory care services in Hartford but faces severe, recurring complaints about facility conditions and care standards. Reviewers report black mold, rodent droppings, long response times to call buttons, and inconsistent nursing oversight. Some staff members, particularly certain RNs and social workers, earn individual praise, but the facility's structural problems and staffing gaps dominate the experience.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- attentive social workers (when engaged)
- respectful treatment from select staff
- professional rehabilitation services
Watch-outs
- severe cleanliness and mold issues
- understaffed and unresponsive to calls
- inconsistent care quality and neglect
- poor food quality and meal service
- inadequate equipment and facilities
understaffedslow-response-to-callsoutdated-facilitypoor-communicationunresponsive-to-complaints
Think twice if: Anyone seeking post-acute care should visit and inspect rooms before admission; chronic cleanliness failures and call-response delays are documented complaints.
What stands out?
- Specialized programs (HIV, dialysis, Huntington's, heart failure)
- Some highly regarded individual staff members
- On-site rehabilitation services
Worth knowing
- RNs Marcella and an unnamed Jamaican RN praised for attentiveness by multiple recent reviewers
- Social worker Ashley cited for both strong support (2022) and poor follow-up (2023)
- Call button response delays reported as an hour or more
- Black mold documented in shower areas
- Shared TVs and medical equipment redistributed between residents
What reviews say by service
- Skilled Nursing & Rehab
- Multiple reviewers report neglect, long call-response times, and inconsistent nurse supervision during acute situations.
- Memory Care
- Review evidence is limited; one reviewer described black mold in shower and safety concerns but did not specify which unit.
How it compares
- Rated 2.5 against a 4.2 average across the 50 skilled nursing & rehab businesses listed here.
- Has more Google reviews than 69% of the businesses in this directory.
How the score was calculated
Scoring Method Star rating 0
Review volume 70
Review recency 91
Review sentiment 41
Profile completeness 100
Verification 30
Rating breakdown
5
13
4
1
3
0
2
5
1
20
Frequently asked questions
- What specialties does Trinity Hill offer?
- Their website lists HIV specialty care, behavioral health services, physical/occupational/speech rehabilitation, on-site dialysis, heart failure programs, Huntington's disease care, and memory care units.
- How long does it take staff to respond to a call button?
- Multiple reviewers report waits of one hour or longer, with some describing medical emergencies left unattended for extended periods.
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Five-star reviews praise attentive staff and cleanliness, but nearly 57 percent of ratings are one or two stars. One-star reviews detail rude nurses, dirty rooms smelling of urine, delayed medical response (one patient hospitalized with critically low electrolytes after staff dismissed stomach pain as gas), UTIs from poor hygiene, and alleged retaliation when family members complained. Spanish-speaking residents report being ignored or treated worse by some staff. A few reviewers note inconsistency: some caregivers are kind, others dismissive and annoyed.
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ChangeInc at Maple Leaf Manor
2.0(4)✓ Google-verified
Recent ownership change brought visible upgrades and better resident engagement, but serious complaints persist about staff conduct, regulatory violations, pest infestations, and resident safety. Evidence is limited and inconsistent, with one recent five-star review contradicted by more recent one-star accounts of unprofessional treatment.
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